Shipping policy
Last Updated: 30 May 2026
Welcome to KitchBomilton.com. We are committed to providing a smooth and reliable shopping experience for our customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from our store.
By placing an order with KitchBomilton.com, you agree to the terms outlined in this Shipping Policy.
1. About KitchBomilton
KitchBomilton is an online store specializing in kitchen gadgets, kitchen accessories, and innovative home utility products designed to make everyday cooking and kitchen management easier and more enjoyable.
Business Information
Store Name: KitchBomilton.com
Category: Kitchen Gadgets
Email: kitchbomilton@gmail.com
Phone: 9641645865
GST No: 19EAWPR9927P1Z0
Business Address:
Mirjapur, Dalimgaon, Kaliyaganj
Uttar Dinajpur, West Bengal – 733129
India
2. Shipping Coverage
We currently ship products across most locations within India.
Our logistics partners deliver to thousands of serviceable pin codes nationwide. However, delivery availability may vary depending on:
- Courier service coverage
- Remote locations
- Weather conditions
- Government restrictions
- Local transportation availability
If your location is not serviceable, we will notify you and provide an appropriate solution, including cancellation and refund where applicable.
3. Order Processing Time
After an order is successfully placed, it goes through verification, quality inspection, packaging, and dispatch procedures.
Standard Processing Time
- Orders are generally processed within 1–3 business days
- Orders placed on weekends or public holidays may be processed on the next working day
- During sales, festivals, or high-demand periods, processing may take additional time
Our team strives to dispatch orders as quickly as possible while maintaining quality standards.
4. Shipping Time
Delivery times may vary depending on your location and courier partner availability.
Estimated Delivery Timeline
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Tier 2 Cities | 4–8 Business Days |
| Tier 3 Cities & Small Towns | 5–10 Business Days |
| Remote Areas | 7–15 Business Days |
Please note that these delivery estimates are approximate and not guaranteed.
5. Shipping Charges
Free Shipping
KitchBomilton may offer free shipping on selected products, promotional campaigns, or order values as displayed on our website.
Standard Shipping
For orders not covered under free shipping promotions, applicable shipping charges will be displayed during checkout before payment confirmation.
Shipping charges may vary based on:
- Product weight
- Package dimensions
- Delivery location
- Courier partner rates
6. Cash on Delivery (COD)
We may provide Cash on Delivery (COD) services on eligible products and serviceable pin codes.
COD Conditions
- COD availability depends on location and courier support
- Additional COD handling charges may apply
- We reserve the right to disable COD for specific products, locations, or high-value orders
Customers are requested to keep the exact payment amount ready at the time of delivery whenever possible.
7. Order Confirmation
Once an order is successfully placed, customers will receive an order confirmation through:
- SMS (where applicable)
- Website order confirmation page
The confirmation will include:
- Order number
- Product details
- Billing information
- Shipping details
- Payment status
Customers should review the order information carefully and contact us immediately if any corrections are required.
8. Shipment Tracking
After dispatch, tracking details will be shared with customers via email, SMS, or available account notifications.
Tracking information typically becomes active within 24–48 hours after shipment.
Customers can use the provided tracking number to monitor:
- Shipment movement
- Transit updates
- Expected delivery status
If tracking information is unavailable after 72 hours, customers may contact our support team.
9. Multiple Package Shipments
Some orders may contain multiple products sourced from different warehouses or fulfillment centers.
In such cases:
- Products may be shipped separately
- Multiple tracking numbers may be provided
- Deliveries may arrive on different dates
Customers will not be charged extra shipping fees solely because an order is shipped in multiple packages.
10. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control.
Examples include:
- Extreme weather conditions
- Natural disasters
- Public holidays
- Transport disruptions
- Government restrictions
- Political disturbances
- Pandemic-related issues
- Courier network disruptions
KitchBomilton cannot guarantee delivery dates under such exceptional circumstances.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
This includes:
- Full name
- Complete address
- Landmark details
- Correct PIN code
- Active phone number
If incorrect information results in:
- Delivery failure
- Return to origin
- Additional courier charges
the customer may be responsible for reshipping fees.
12. Delivery Attempts
Courier companies generally make multiple delivery attempts before marking a shipment as undelivered.
If a customer is unavailable during delivery:
- The courier may attempt redelivery
- The customer may receive a call or message
- The package may be returned if delivery repeatedly fails
Customers are advised to remain reachable using the phone number provided during checkout.
13. Delivery Confirmation
A shipment will be considered successfully delivered when:
- Delivered to the shipping address provided
- Accepted by the customer
- Accepted by a family member, receptionist, security guard, or authorized recipient at the delivery address
Once marked as delivered by the courier partner, responsibility for the package transfers to the recipient.
14. Damaged Package During Delivery
Customers should inspect the package upon delivery.
If the package appears:
- Damaged
- Opened
- Tampered with
customers should:
- Take clear photographs immediately.
- Refuse delivery if possible.
- Contact our support team within 24 hours.
Failure to report visible package damage promptly may affect claim eligibility.
15. Lost or Missing Shipments
In rare situations where a shipment is lost during transit:
- We will coordinate with the courier partner for investigation.
- Verification procedures may take several business days.
- If confirmed lost, an appropriate replacement or refund may be offered according to company policy.
Investigation timelines depend on courier partner processes.
16. Shipping Restrictions
Certain products may have shipping limitations based on:
- Geographic restrictions
- Courier regulations
- Product size or weight
- Legal requirements
KitchBomilton reserves the right to decline shipment to locations where delivery cannot be completed safely or legally.
17. International Shipping
Currently, KitchBomilton primarily serves customers within India.
International shipping may not be available unless specifically mentioned on our website.
If international shipping becomes available in the future:
- Additional shipping charges may apply
- Customs duties may be payable by customers
- Delivery timelines may vary significantly
18. Force Majeure
KitchBomilton shall not be held liable for delays or failures in shipping caused by events beyond reasonable control, including but not limited to:
- Floods
- Earthquakes
- Storms
- Epidemics
- Pandemics
- Government actions
- Labor strikes
- Transportation disruptions
- Cyber incidents affecting logistics systems
Such events may impact delivery schedules without prior notice.
19. Policy Changes
KitchBomilton reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically to stay informed about our latest shipping practices.
20. Contact Information
If you have any questions regarding shipping, delivery status, or order-related concerns, please contact us:
KitchBomilton.com
Email: kitchbomilton@gmail.com
Phone: 9641645865
Business Address:
Mirjapur, Dalimgaon, Kaliyaganj
Uttar Dinajpur, West Bengal – 733129
India