Refund policy

Welcome to kitchbomilton.com. We value our customers and strive to provide high-quality kitchen gadgets and accessories. This Return & Refund Policy outlines the conditions under which products purchased from our store may be returned, exchanged, or refunded. By placing an order on our website, you agree to the terms stated in this policy.

1. Our Commitment to Customer Satisfaction

At kitchbomilton.com, customer satisfaction is our priority. We understand that there may be situations where you need to return a product due to damage, defects, incorrect delivery, or other valid reasons. We have designed our return and refund process to be simple, transparent, and customer-friendly while ensuring fairness for both customers and our business.

We encourage customers to carefully review product descriptions, specifications, dimensions, and images before making a purchase. If you have any questions about a product, our support team is available to assist you before placing an order.

2. Eligibility for Returns

You may be eligible to request a return if:

  • The product received is damaged during shipping.
  • The product is defective or malfunctioning upon arrival.
  • You received the wrong product.
  • The product has missing parts or accessories.
  • The product differs significantly from the description on our website.

To qualify for a return:

  • The return request must be submitted within 7 days of receiving the product.
  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging, manuals, tags, labels, and accessories.
  • Proof of purchase, such as an order confirmation or invoice, must be provided.

3. Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or operational reasons. These may include:

  • Products damaged due to misuse, negligence, or improper handling.
  • Items returned without original packaging.
  • Products showing signs of use, wear, or alteration.
  • Clearance, sale, promotional, or special-discount items unless damaged or defective.
  • Gift cards, vouchers, or promotional credits.
  • Products damaged after delivery due to customer mishandling.

We reserve the right to refuse returns that do not meet our eligibility requirements.

4. Return Request Process

To initiate a return, please contact our customer support team.

Contact Information

Store Name: kitchbomilton.com
Email: kitchbomilton@gmail.com
Phone: +91 9641645865

Please provide:

  • Full Name
  • Order Number
  • Product Name
  • Reason for Return
  • Clear photographs or videos showing the issue (if applicable)

Our team will review your request and respond within 2–5 business days.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us process your claim efficiently, please provide:

  • Photos of the product
  • Photos of the packaging
  • A short description of the issue
  • Order details

After verification, we may offer:

  • A replacement product
  • A refund
  • Store credit
  • Another suitable resolution based on the situation

Failure to report damage within the specified timeframe may affect eligibility for a refund or replacement.

6. Return Shipping

If a return is approved:

Our Responsibility

We may cover return shipping costs if:

  • The product is defective.
  • The product arrived damaged.
  • The wrong item was shipped.

Customer Responsibility

The customer may be responsible for return shipping costs if:

  • The return is requested for personal preference.
  • The customer ordered the wrong item.
  • The product is no longer needed.

Shipping charges paid during the original order are generally non-refundable unless the return is due to our error.

7. Product Inspection

Once a returned product reaches our facility, it will undergo an inspection process.

During inspection, we verify:

  • Product condition
  • Packaging condition
  • Accessories and components
  • Evidence of use or damage
  • Compliance with return requirements

The inspection process generally takes 3–7 business days after receiving the returned item.

We reserve the right to approve or reject a refund based on inspection results.

8. Refund Policy

If your return is approved, a refund will be processed using the original payment method whenever possible.

Refunds may be issued through:

  • Credit Card
  • Debit Card
  • UPI
  • Net Banking
  • Wallet Payments
  • Store Credit (where applicable)

Refund processing times vary depending on payment providers and banks.

Typical refund timelines:

  • UPI: 3–7 business days
  • Debit/Credit Card: 5–10 business days
  • Net Banking: 5–10 business days
  • Wallet Payments: 3–7 business days

Please note that financial institutions may require additional processing time beyond our control.

9. Partial Refunds

In certain circumstances, only partial refunds may be granted.

Examples include:

  • Products returned with missing accessories.
  • Products returned in damaged packaging.
  • Items showing signs of use.
  • Returns received beyond the approved return period.

The refund amount will be determined after inspection.

10. Exchange Policy

We offer exchanges for eligible products under the following conditions:

  • The item is defective.
  • The item is damaged upon arrival.
  • The wrong product was delivered.

Exchange requests must be submitted within 7 days of delivery.

If the requested replacement product is unavailable, we may offer:

  • An alternative product
  • Store credit
  • A refund

Exchanges are subject to stock availability.

11. Order Cancellation Policy

Customers may request order cancellation before the order has been processed or shipped.

If the order has not yet shipped:

  • Full refund may be issued.

If the order has already shipped:

  • Cancellation may not be possible.
  • Customers may need to follow the return process after delivery.

We reserve the right to cancel orders due to:

  • Product unavailability
  • Pricing errors
  • Fraud prevention concerns
  • Technical issues
  • Incomplete customer information

In such cases, customers will receive a full refund.

12. Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will not be issued in cash.
  • Customers may be asked to provide bank account details or UPI information.
  • Refunds will be transferred electronically after approval.

Please ensure that accurate payment details are provided to avoid delays.

13. Failed Deliveries

If a delivery attempt fails because:

  • Incorrect address was provided,
  • The customer is unavailable,
  • The customer refuses delivery without valid reason,

additional shipping charges may apply for re-delivery.

Repeated failed delivery attempts may result in order cancellation.

Refunds for failed deliveries will be evaluated on a case-by-case basis.

14. Fraud Prevention

To protect our customers and business, we reserve the right to investigate suspicious return requests.

We may refuse refunds or returns if:

  • Fraudulent activity is suspected.
  • False information is provided.
  • Product tampering is detected.
  • Repeated abuse of return policies occurs.

Such decisions will be made after a thorough review of the circumstances.

15. Limitation of Liability

kitchbomilton.com shall not be liable for:

  • Delays caused by shipping carriers.
  • Delivery issues due to incorrect customer information.
  • Damages caused by improper product use.
  • Indirect, incidental, or consequential damages arising from product use.

Customers are responsible for following product instructions and safety guidelines.

16. Customer Support

If you have questions regarding returns, exchanges, or refunds, please contact us.

Business Information

Website: kitchbomilton.com
Store Name: kitchbomilton.com
Email: kitchbomilton@gmail.com
Phone: +91 9641645865

Business Address:
Mirjapur, Dalimgaon, Kaliyaganj, Uttar Dinajpur
West Bengal – 733129
India

GSTIN: 19EAWPR9927P1Z0

17. Policy Updates

We reserve the right to modify, update, or revise this Return & Refund Policy at any time without prior notice. Changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.